Voice Search Optimisation: A New Frontier for MSP Marketing

Optimising blog content, web pages, and even social media for voice search is more important than ever. Voice search offers a faster, more convenient way for users to find the services they need by speaking naturally, which can significantly enhance user experience. 

Managed Service Providers (MSPs) need to make sure their services are more visible and accessible via voice search to reach their target audience, generate leads, and stay ahead of competitors.

Voice Search: How is it Affecting MSPs?

The increasing usage of voice search is changing how search engines queries are shaped, making it an essential aspect for MSPs to consider in their marketing strategies. Voice search often involves queries related to immediate needs and local services, which is particularly relevant for MSPs offering IT solutions and cyber security in specific locales.

Appearing in voice search results can lead to higher engagement rates, increased traffic, and more effective lead generation. The ability to quickly deliver information to potential clients through this medium can set an MSP apart from competitors who are slower to adapt to technological advancements.

Understanding and adapting to the way voice searches are conducted — focusing on natural language and user intent — can help MSPs tailor their content and Search Engine Optimisation (SEO) strategies effectively. This adaptation will position them better in search rankings and align them more closely with the actual needs and behaviours of their target audience.

How Does Voice Search Work?

Understanding the mechanics behind voice search is crucial for MSPs aiming to optimise their digital strategies accordingly. Voice search technology relies on natural language processing (NLP) and machine learning to interpret and respond to user queries.

Natural Language Processing (NLP)

NLP allows digital devices to understand human speech as it is naturally spoken. This technology processes the user’s spoken language, breaks it down into understandable segments, and analyses the intent behind the query. Unlike traditional search engines that focus on keywords, voice search engines strive to grasp the entire context of a phrase, making conversational queries more potent.

Query Interpretation

Once a voice query is processed, the search engine uses advanced algorithms to determine the most relevant response based on the query’s intent. This involves looking for direct keyword matches and interpreting the user’s intent. For example, asking “Who provides the best IT support near me?” requires the search engine to understand geographic relevance, service quality indicators, and what constitutes “IT support.”

AI and Continuous Learning

The AI behind voice search is continually learning from interactions to improve its accuracy and effectiveness. It adapts to nuances in speech patterns, accents, and dialects, enhancing its ability to serve users from different backgrounds and regions.

Optimising Voice Search: MSP Digital Marketing Strategies

As voice search becomes a standard mode of interaction with digital devices, MSPs must adapt their marketing strategies to cater to this trend.

1. Focus on Local SEO

Since a significant portion of voice searches are location-based, it is crucial for MSPs to enhance their local SEO strategies. Ensure that your business is listed on all relevant online directories and maintain consistency in your NAP (Name, Address, Phone Number) information across all platforms. Optimise your Google My Business listing to include a detailed service area, operating hours, and up-to-date contact information, as these are commonly sought after in voice queries.

2. Utilise Long-Tail Keywords

Voice searches tend to be longer and more conversational than text-based searches. Therefore, integrating long-tail keywords into your content is essential. Focus on natural language and question-based phrases that potential clients might use when speaking to digital assistants. For instance, instead of targeting keywords like “cybersecurity services,” consider phrases like “What are the best cybersecurity services for small businesses in Sydney?”

3. Implement Schema Markup

Schema markup is a type of structured data added to websites to help search engines understand the content’s context. By implementing schema markup, MSPs can enhance their websites’ visibility to voice search devices. Use it to highlight information such as services offered, customer reviews, and FAQs. This helps in ranking better in voice search results, and increases the likelihood of appearing in rich snippets, which voice assistants often pull data from.

4. Create Conversational Content

Since voice search queries are typically conversational, your content should reflect a natural speaking style. Create FAQ pages, blog posts, and service descriptions that answer specific questions customers might ask. For example, content that answers “How can I improve my network security?” or “What are the latest trends in managed IT services?” is likely to resonate better with voice search queries.

5. Optimise for Mobile

Most voice searches are performed on mobile devices, so ensuring your website is mobile-friendly is non-negotiable. Websites should load quickly, display content properly on different screen sizes, and have intuitive navigation to provide a seamless user experience on mobile devices. This will support voice search optimisation while aligning with general best practices in digital marketing.

Overcoming Challenges and Embracing Opportunities

A forward-thinking digital marketing strategy needs to take into account both the possible challenges of taking on new technology, and the need to be flexible enough to adapt to other opportunities that may arise. 

This way, MSP businesses can raise their brand awareness and strategically place themselves ahead in the voice search revolution, ensuring their services resonate well with the modern consumer’s preferences and behaviours.


Conversational Keywords: Adapting keyword strategies to match conversational voice queries can be challenging. It requires a shift from traditional keyword stuffing to incorporating natural language, which can seem less straightforward.

Content Interpretation: Ensuring that content can be easily interpreted by voice search algorithms demands a clear understanding of NLP and user intent, which might require more sophisticated content planning and development.

Technological Adaptation: Keeping up with the rapidly evolving voice search technology and continually adapting strategies to leverage new features and capabilities can be resource-intensive.


Early Adopter Advantage: MSPs that effectively integrate voice search optimisation can gain an edge in their market by positioning themselves as forward-thinking and user-friendly.

Enhanced Customer Interaction: Voice search allows for more dynamic and immediate interaction with potential customers, offering opportunities for MSPs to engage in more personalised and impactful ways.

Local Market Penetration: Since many voice searches are local, MSPs have a significant opportunity to target local businesses by optimising for geographical queries, making them the first point of contact for local services.

Strengthen Your MSP Digital Marketing Strategy with Expert Support

Voice search optimisation is a pathway to enhanced visibility and deeper engagement with potential clients. As this technology continues to evolve and become more integrated into everyday life, MSPs that embrace and adapt to voice search will be able to stay relevant and position themselves to meet the demands of a digitally-savvy customer base.

Connect with the digital marketing experts at LeftLeads – the leading marketing strategists for MSPs. We’ll help you develop and implement a marketing strategy that works for your brand, targets your desired audience, and makes you stand out in a crowded marketplace.

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